Frequently Asked Questions
iPass Global Wi-Fi Service
FAQ Topics
Inflight Wi-Fi
Which airliners are supported?
Through our partners we provide easy access to Inflight Wi-Fi on many popular airlines and thousands of flights.
These are our supported airlines:
Aer Lingus, Aero Mexico, Air Austral, Air Berlin, Air Canada, Air Serbia, Alaska Airlines, Alitalia, Austrian Airlines, Delta Airlines Eurowings, GOL Airlines, Hainan Airlines, Japan Airlines, Kenya Airways, KLM, Level, Malindo Air, Singapore Airlines, Swiss International, United Airlines, Vueling, Virgin America, Virgin Atlantic, WestJet and more.
Inflight Wi-Fi is only available on aircrafts which are equipped with Wi-Fi services. For detailed information, contact your airline carrier.
Learn more about the Inflight Wi-Fi service here.
How do I login using a web browser?
On a limited number of planes the iPass app will not connect you automatically and you may have to login in using a web browser instead. This is how you do it:
- Go to your Wi-Fi settings and select the in-flight hotspot from your network list, for example “Inflight”
- Launch your web browser and go to the Internet access page.
- You will then be prompted to confirm the security code that is displayed on the screen. Type the code exactly as it is displayed and submit.
- On the login page, select iPass as your roaming provider.
- Then log in with your long iPass username and password. For example: username@flexinets.smb.com
User guide with screenshots available here.
The inflight login credentials are provided in the activation email sent from Flexinets. If you can’t remember your password you may retrieve it on the our customer portal.
I can’t remember my login credentials for browser login.
No problem, inflight login credentials are provided in the activation email sent from Flexinets. (Please check your SPAM mailbox in case you cant find the email. The email is sent from support@flexinets.se)
If you can’t remember your password you may also retrieve it on the customer portal.
Where can I find user guides for Inflight Wi-Fi?
User guides are available under documents on the web portal. But you can als0 download them here:
If you have any questions please let us know.
Where can I read about new carriers you are adding?
The future is looking bright for InFlight Wi-Fi with coverage expanding across the world and connectivity speeds improving fast. Our partners are adding new airlines and expand coverage on more flights. Keep up to date here:
Is there a limit to how many devices I can log in with when inflight?
When using the iPass client software (app) to login, the restriction is 2 devices per subscription.
If the Inflight Wi-Fi provider doesn’t support login using the iPass app yet and you need to login using a web browser airlines may restrict the number of devices.
Please note that airlines/wifi-operator also have the possibility to restrict the number of simultaneously users on any platform for example for performance reasons. That is not very common but also covered in the terms and conditions for this service.
When can I connect Inflight?
Inflight Wi-Fi service is only enabled on aircraft once the aircraft reaches cruising altitude (domestic is usually 10,000 feet), usually when the seatbelt signs are turned off for the first time.
Not sure which InFlight network connection to use?
Inflight networks are usually shown as iPass-enabled. They can for example be called ‘Air’. If you don’t see a network in your list, go to settings to enable Wi-Fi on your device.
Note that on a limited number of planes the iPass app will not connect you automatically and you may have to login in using a web browser instead. This is how you do it:
- Go to your Wi-Fi settings and select the in-flight hotspot from your network list, for example “Inflight”
- Launch your web browser and go to the Internet access page.
- You will then be prompted to confirm the security code that is displayed on the screen. Type the code exactly as it is displayed and submit.
- On the login page, select iPass as your roaming provider.
- Then log in with your long iPass username and password. For example: username@flexinets.smb.com
User guide with screenshots available here.
The inflight login credentials are provided in the activation email sent from Flexinets. If you can’t remember your password you may retrieve it on the our customer portal.
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Is there usage limit on inflight Wi-Fi?
The fair usage policy for inflight wifi is effective from 1.3.2022 and will suspend users who use more than 1 GB of inflight Wi-Fi data during a month.
The limitation of traffic is enough to cover all general usage during multiple flights but will not allow for continuous streaming of data, software updates*, OTT services** (for example Netflix).
On average this amount of data equal approximately accessing 600 web pages, sending 200.000 basic email/instant messages, or sending 1000 rich email/IM with attachments.***
We recommend making sure that you do not share login information, have streaming services or software updates enabled inflight in order to avoid unnecessary inflight data usage.
*How to disable auto update
Android
1. Open the Play Store and tap your profile picture on the top right.
2. Go to Settings, select Network preferences, and go to Auto-update apps.
iPhone
4. Go to Settings.
5. Tap App Store.
6. Turn off App Updates.
**Make sure to switch off any OTT Streaming services and auto wifi downloads of next episode when inflight. If you have this enabled you will hit the FUP cap in no time…
***Please note that the figures given above are only an approximation. Web pages and applications internet usage vary hugely in size, depending on how rich in multimedia they are.
How do I avoid unnecessary megabyte usage inflight?
- Do not stream video: Streaming video consume a lot of data. If you’re watching a lot of videos, download them before takeoff.
- Update apps over ground Wi-Fi: Whenever possible, update your apps when connected to to ground Wi-Fi rather than in flight.
- Use ground Wi-Fi for file downloads: If you need to download large files, do it prior to take off.
- Disable automatic app updates over wifi: Automatic app updates can consume a lot of data. Consider disabling this feature and updating your apps manually.
- Turn off background app refresh: Some apps run in the background, constantly refreshing their content, which can consume a lot of data. Turn this feature off for apps that don’t require constant updates.
- Use data-saving mode: Many devices have a data-saving mode that reduces the amount of data used by disabling certain features such as background updates and non-essential notifications.
- Use a data-saving browser: Some browsers, such as Google Chrome, have a built-in data-saving mode that compresses images and reduces the amount of data used when browsing the web.
- Be mindful of your usage: Try to be mindful of the amount of data you’re using and limit your usage of bandwidth-intensive activities like video streaming and online gaming.
Normal business usage inflight equals several flights a month accessing 600 web pages, sending 200.000 basic email/instant messages, or sending 1000 rich email/IM with attachments* 🙂
*Please note that the figures given above are only an approximation. Things like web pages and applications vary hugely in size, depending on things on like how rich in multimedia they are.
How do I disable software updates inflight?
We recommend making sure that you do not share login information, do not have streaming services or software updates enabled inflight in order to avoid unnecessary inflight data usage.
How to disable auto software updates:
Android
1. Open the Play Store and tap your profile picture on the top right.
2. Go to Settings, select Network preferences, and go to Auto-update apps.
iPhone
4. Go to Settings.
5. Tap App Store.
6. Turn off App Updates.
Make sure to also switch off any OTT Streaming services and auto wifi downloads of next episode when inflight. If you have this enabled you will hit the FUP cap in no time…
Flexinets Sweden
Flexible Networks Nordic AB
Visiting Address:
Mäster Samuelsgatan 60, SE-111 21 Stockholm,
Sweden
Postal Address:
P.O. Box 3029, SE-720 03 Västerås, Sweden
info@flexinets.se
support@flexinets.se
Flexinets Finland
Flexible Networks Nordic OY
Visiting Address:
Tekniikantie 14, 02150 Espoo,
(Helsinki) Finland
Flexinets Denmark
Visiting Address:
Savsvinget 7, 2970 Hørsholm
Copenhagen
Denmark